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Refund Policy

A legal disclaimer

Effective Date: [08/05/25] At SmoothSeal Blacktop, we stand behind the quality of our work and your satisfaction is important to us. While all sales are considered final once the service is completed, we understand that issues may occasionally arise.

Refund Policy

​Satisfaction Guarantee

If you're not satisfied with the results of your service, please contact us within 7 days of the job being completed. We will:

  • Inspect the issue

  • Work with you to resolve it, which may include a touch-up, reapplication, or partial refund depending on the situation

No Refunds Will Be Issued For:

  • Services completed as described with no defect or issue

  • Damage caused by vehicles, weather, sprinklers, oil stains, or other post-service conditions outside of our control

  • Customer requests made after 7 days from completion of service

  • Cracks or damage not disclosed prior to service that affect results

Deposits & Prepayments

If a deposit was collected to reserve your appointment:

  • Cancellations made 48+ hours in advance will receive a full refund

  • Cancellations made within 48 hours may forfeit the deposit

“Seal the Deal” Members

If you’re part of a bundled service plan:

  • Refunds are not provided once the first sealing service has been completed

  • If you cancel the plan early, you may be charged the full, non-discounted rate for services already rendered

Questions or Concerns?

We're committed to doing the right thing. If there’s ever an issue, please reach out:

service@smoothsealblacktop.com
(203)331-7430

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